Privacy Policy
Sapphire Connected Communities ("Sapphire," "we," "our," or "us") builds software that helps property managers run connected, smart-enabled communities — think smart locks, thermostats, and the app residents and staff use every day. This page explains what information we collect through our web and mobile apps, why we collect it, and the choices you have.
1. Who this applies to
This policy covers residents, property staff, partners, and installers who use the Sapphire web app, iOS app, or Android app, and anyone whose property is managed through the Sapphire platform by a property management partner.
2. Information we collect
2.1 Account & profile information
- Name, email address, and phone number
- Your role (resident, staff, partner, installer) and the property/unit you're associated with
- Authentication data (hashed passwords, session tokens) — we never store passwords in plain text
2.2 Property & device information
- Smart device data for devices connected to your property's hub — locks, thermostats, sensors, and garage/gate controllers — including online/offline status, battery level, and configuration
- Access events: when a door was locked/unlocked and by which access code slot, so property staff can see an audit trail — we do not display or expose other residents' personal access codes to you
- Thermostat schedules, temperature/humidity readings, and alert thresholds you or your property configure
2.3 App usage & device data
- Push notification tokens, so we can deliver alerts (lock activity, thermostat alerts, maintenance updates)
- Basic diagnostic and crash data from the mobile app, so we can fix bugs
- Standard web request logs (IP address, browser/OS, timestamps) for security and troubleshooting
2.4 Information from property management systems
If your property uses a property management system (PMS) integration, we receive resident and unit information (name, contact info, lease/unit assignment, move-in/move-out dates) from that system so your access and account can be set up automatically.
3. How we use information
- To provision and manage smart access (door codes, garage/gate access) for the right person, at the right unit, for the right dates
- To run automations you or your property configure (thermostat schedules, offline-hub alerts, low-battery warnings)
- To send you notifications about your property, unit, or account
- To provide customer support and troubleshoot issues you report
- To keep the platform secure — detecting fraud, abuse, or unauthorized access attempts
- To improve the product — understanding which features are used and where things break
4. What we don't do
- We do not sell your personal information to data brokers, advertisers, or anyone else
- We do not use your access codes or lock activity for advertising
- We do not share your personal information with other residents beyond what's needed for shared-property features your property has enabled
5. Who we share information with
We share information only with service providers who help us operate the platform, and only the data each one needs to do its job:
| Category | Purpose |
|---|---|
| Cloud hosting & infrastructure | Running our servers, databases, and file storage |
| Smart device platforms | Connecting to your property's locks, thermostats, sensors, and hubs |
| Push notification & email delivery | Sending you app notifications and transactional email |
| Property management systems | Syncing resident/unit data your property already manages there |
| Analytics & crash reporting | Understanding app usage and fixing bugs |
We may also disclose information if required by law, to protect the rights and safety of our users, or in connection with a merger, acquisition, or sale of assets — in which case we'll make reasonable efforts to require the new owner to honor this policy.
6. Data retention
We retain account and property data for as long as your account or property is active, plus a reasonable period afterward for legal, security, and support purposes. Access event logs are retained for a limited period for audit and troubleshooting purposes and are not kept indefinitely.
7. Your choices
- You can update your profile information directly in the app
- You can control push notification preferences in your device settings
- You can request a copy of, or deletion of, your personal information by contacting us below, subject to what your property management partner needs to keep for lease and legal compliance
8. Security
We use encryption in transit (TLS) and at rest for sensitive data, role-based access controls so staff only see what their role permits, and audit logging on access-control actions. No system is completely secure, but we work to keep your information protected and will notify affected users if we become aware of a breach affecting your personal information, as required by law.
9. Children's privacy
Sapphire is intended for use by property staff, residents, and partners who are 18 or older. We do not knowingly collect personal information from anyone under 18.
10. Changes to this policy
We may update this policy from time to time. If we make material changes, we'll update the "Last updated" date above and, where appropriate, notify you through the app.
11. Contact us
Questions about this policy or your data? Reach out to privacy@sapphireconnect.io.
This page is a general description of our privacy practices and isn't a substitute for legal advice. If your property or organization has specific compliance requirements, please contact us so we can address them directly.